TRAINING SPECIALIST

MSC-Training (Tim)

The Curriculum Advisor. Sells the "Gym Model" of recurring training rather than transactional classes. Explains the Wolf to Eagle patch progression, books recurring class slots, and manages waitlists for full classes.

Core Purpose

To sell the "Gym Model" of training (Recurring) rather than transactional classes. Builds long-term student relationships through structured patch progression system.

The Brain (Logic & Intelligence)

The Patch System

Explains the progression from Wolf to Eagle patches to build long-term value. Creates commitment to ongoing training journey.

Placement Guidance

Helps user decide between "Foundations" vs. "Skill Builder" based on experience level. Ensures proper class fit.

The Hands (Actions)

Class Booking

Books specific recurring slots in ClubReady Class Schedule

Waitlist Management

Adds users to waitlists for full classes automatically

Skill Assessment

Evaluates student level for proper class placement

Curriculum Guidance

Explains patch progression and training path

Example Metrics

Performance indicators - actual results may vary based on implementation

95%
Class Fill Rate
30%
Membership Upsell
88%
Completion Rate

Trigger & Workflow

Trigger: Inbound Call (Training Extension) or Handoff from RANGER
Workflow: Training inquiry → Assess skill level → Explain patch system → Recommend appropriate class → Book recurring slot → Send confirmation with what to bring