Flow Scenarios
Visual workflows showing how each agent operates from trigger to resolution
Master Architect (Randy)
"Multi-Modal Orchestrator"
Intelligent Multi-Agent Orchestrator with Voice, Video & Vision
Trigger:Any customer interaction (call, text, web, video)
MSC-Outreach (Jennifer)
"The Reactivator"
Dormant Lead Reactivation Campaign
Trigger:CSV upload with leads inactive >6 months
MSC-FormCall (Scarlett)
"Speed-to-Lead Expert"
Instant Web Lead Follow-Up
Trigger:Website form submission detected
MSC-ConfirmAppt (Andrew)
"The SA-001 Enforcer"
72-Hour Confirmation Protocol
Trigger:Appointment date minus 72 hours
MSC-Recover (Olivia)
"The Safety Net"
No-Show Recovery & Rebooking
Trigger:Appointment status changes to "No-Show"
MSC-Feedback (Jessica)
"Reputation Guardian"
Post-Visit Feedback & Review Routing
Trigger:Visit completion plus 24 hours
MSC-Lane (Matt)
"The Concierge"
Multi-Location Call Routing & Lane Reservations
Trigger:Incoming call to main line
MSC-RANGER (Randy)
"Digital Shop Assistant"
24/7 E-Commerce & Product Expert with Vision AI
Trigger:Website visitor clicks chat bubble
MSC-FFL Transfer Agent
"Transfer Coordinator"
FFL Transfer Pickup Notifications & Scheduling
Trigger:Transfer status marked "Ready for Pickup"
MSC-Training (Tim)
"Tim"
Class Booking & Training Inquiries
Trigger:Incoming call/web inquiry about training or classes
MSC-Instructor Secretary
"Instructor Personal Assistant"
Personal Assistant for Firearms Instructors
Trigger:Instructor-specific events (bookings, cancellations, inquiries)