Data Intelligence & Post-Call Analytics

Solved Group | Information Extractor & Custom Reports

Client: Midwest Shooting Center
Updated: December 12, 2025

The Solved Group Ecosystem functions as a highly trained data analyst that listens to every second of every call, performing Live Extraction during calls and Post-Call Analysis afterward to measure success, compliance, and lead quality.

Information Extractor (Live Data Capture)

Define specific variables captured during conversation and pushed to CRM

String (Text)

Captures open-ended text or specific names

Examples:
Caller Name
Referral Source
Specific Gun Model

Number (Integer/Float)

Captures numerical values for math or logic

Examples:
Party Size
Budget
Age Verification (21+)

Date & Time

Converts natural language into standardized timestamps

Examples:
Booking Slot
Callback Window
Event Date

Boolean (Yes/No)

A binary switch - True or False

Examples:
Has Own Firearm
Is Member
Bringing Guest

Select (Categorization)

Forces data into pre-defined options

Examples:
Experience Level
Interest Type
Membership Interest

Post-Call Analysis (Custom Reports & Grading)

Analysis engine reviews transcripts to generate quality assurance insights

Success Metrics

Did we win?

Did the caller agree to book a session?

Did the caller upgrade to a Membership inquiry?

Did the agent overcome price objections successfully?

Compliance Checks

Did we follow the rules?

If caller was under 21, was handgun rental restriction explained?

Did agent verify valid Government ID?

Was 72-hour cancellation policy mentioned for events?

Sentiment Analysis

How did they feel?

Was caller frustrated or angry? (Triggers Manager Alert)

Did caller express confusion about processes?

Overall satisfaction level of the interaction?

Custom Reporting & Dashboards

Data aggregated into dashboards for fleet performance overview

Conversion Report

Metric:

Experience Level Breakdown

Insight:

Track if we're attracting New Shooters vs Pros

Member Upsell Heatmap

Metric:

% of Guest Pass/Membership offers

Insight:

Increase customer lifetime value

Objection Summary

Metric:

Common reasons for not booking

Insight:

Adjust pricing strategies & marketing

Lead Quality Score

Metric:

Automated scoring (1-10)

Insight:

Prioritize high-scoring leads for follow-up

How to Configure New Questions

As your business evolves, request new extraction points dynamically

Example Scenario:
New Business Goal:

Track how many people call about the new "Suppressor Rental Program"

Configuration Steps:
1.

Add Boolean variable: Interested_In_Suppressor

2.

Add Analysis Question: "Did caller ask about NFA items, silencers, or suppressors?"

3.

Result: Next report shows exact lead count from new NFA offerings