Meet the Squads
Enterprise Voice AI Ecosystem Structure
Overview: The Special Forces Model
The Solved Group Ecosystem does not rely on a single "Jack-of-all-Trades" AI. Instead, we deploy specialized Squads. Each squad is designed to handle a specific phase of the customer lifecycle; from the first web lead to the loyal VIP member.
This document defines the roles, triggers, and capabilities of the 10 active agents in the Midwest Shooting Center (MSC) fleet.
🟢 Squad A: The Growth Engine
Acquisition & Sales
Mission: High-velocity outbound engagement, speed-to-lead, and list reactivation. These agents are responsible for driving new foot traffic from cold or warm leads.
1. MSC-Speed ("Scarlett")
Role: The First Responder
2. MSC-Outreach ("Jennifer")
Role: The Reactivator
🔵 Squad B: The Defenders
Operations & Retention
Mission: Operational efficiency, attendance enforcement, and reputation management. These agents ensure the facility runs smoothly and members feel heard.
3. MSC-Confirm ("Andrew")
Role: The SA-001 Enforcer
4. MSC-Recover ("Olivia")
Role: The Safety Net
5. MSC-Feedback ("Jessica")
Role: Reputation Defense
6. MSC-FFL Transfer ("Logistics Bot")
Role: Transactional Logistics
🟡 Squad C: The Experts
Support, Training & Digital
Mission: High-level support, complex routing, technical expertise, and omnichannel presence. These agents handle the deepest reasoning tasks.
7. MSC-Ranger ("Randy")
Role: The Omnichannel Master (Video/Voice/Text)
8. MSC-Lane ("Matt")
Role: The Concierge (Main Inbound Line)
9. MSC-Training ("Tim")
Role: The Curriculum Advisor
10. MSC-Instructor Secretary ("Personal Handler")
Role: The Gatekeeper