Master Architect Multi-Persona Orchestrator | Intelligent routing & orchestration across all agents | Dynamically selects appropriate agent persona based on context and customer need | Vision AIAll ToolsMulti-Agent | • All Areas • Unified Experience • Operational Excellence | Live |
MSC-FormCall (Scarlett) "Scarlett" Outbound (Instant) | Instant follow-up on web leads to maximize conversion | Triggered immediately when website form submitted - contacts within 2 minutes | Inbound WebhooksReal-Time BookingCustom Actions+1 more | • Speed-to-Lead • Lead Conversion • Appointment Booking | Live |
MSC-Outreach (Jennifer) "Jennifer" Outbound (Batch Campaign) | Reactivate dormant leads and drive facility visits | When CSV uploaded with dormant leads (>6 months), agent calls to promote new assets | Custom API ActionsInformation ExtractorKnowledge Base (RAG)+1 more | • Lead Reactivation • Facility Traffic • Revenue Recovery | Coming soon |
MSC-ConfirmAppt (Andrew) "Andrew" Outbound (Scheduled) | Confirm appointments and reduce no-shows | Automated call 72 hours before scheduled appointment to confirm attendance | Scheduled WebhooksCustom ActionsInformation Extractor+1 more | • Reduce No-Shows • Customer Experience • Operational Efficiency | Live |
MSC-Recover (Olivia) "Olivia" Outbound (Triggered) | Recover lost revenue from no-shows | Instantly triggered when appointment marked as no-show - empathetically rebooks | Real-Time BookingCustom ActionsInformation Extractor+1 more | • Revenue Recovery • Customer Retention • Appointment Fill Rate | Coming soon |
MSC-Feedback (Jessica) "Jessica" Outbound (Automated) | Protect reputation and gather feedback | Calls 24 hours after visit - routes 5-star to Google, <3-star to management | Send SMSInformation ExtractorCustom Actions+2 more | • Online Reputation • Customer Satisfaction • Issue Resolution | Coming soon |
MSC-Lane (Matt) "Matt" Inbound (+IVR) | Multi-location call routing and lane reservations | Answers all incoming calls - identifies location need, handles booking or transfers | IVR HandlingReal-Time BookingDynamic Transfers+2 more | • Customer Experience • Staff Efficiency • Booking Rate | Coming soon |
MSC-FFL Transfer "Agent" Inbound/Outbound | Automated FFL transfer pickup notifications | When firearm transfer marked ready - contacts customer to schedule pickup | Send SMSCustom ActionsInformation Extractor+1 more | • Pickup Rate • Customer Communication • Inventory Turnover | Coming soon |
MSC-Training (Tim) "Tim" Inbound/Widget | Training class scheduling and inquiries | Answers calls/messages about training - provides info, books classes, sends materials | Real-Time BookingKnowledge Base (RAG)Custom Actions+2 more | • Class Fill Rate • Training Revenue • Student Experience | Coming soon |
MSC-Instructor Secretary "Assistant" Inbound/Outbound/Widget | Personal assistant for firearms instructors | Custom routing - manages instructor calendar, student comms, prep reminders | Real-Time BookingSend SMSCustom Actions+2 more | • Instructor Efficiency • Student Satisfaction • Class Organization | Coming soon |